Patient-Friendly Practice

This course will cover a variety of important topics that will assist you in implementing a low-stress approach to dogs and cats for handling and procedures. Offering a background in canine and feline behaviour, working through the many aspects of low-stress techniques, and sharing and discussing cases – you will come away with a clear idea of how to implement a protocol in your place of work.

Aimed at those working in veterinary practice, but also applicable to anyone working with dogs and cats.

Why Patient-Friendly Practice?

We all understand that it is our moral duty to ensure we do the very best for our patients – clinically and emotionally.

We have all seen those stressed pets that come into the practice, and they can be challenging to manage, especially when we need to ‘get things done’. We have been historically led to consider them as ‘bad’, ‘naughty’, ‘nasty’ – and can forget how the pet’s reaction to coming to the practice is all in response to fear. They come to the practice, something bad happens, they became afraid. No-one understands their signals, they feel more under pressure every time they visit the clinic, and they lose the ability to cope. Very rapidly you have a patient that is in a heightened state of anxiety, resulting in even simple clinical examination being difficult.

That’s not good for the pet, the owner, the practice or you. It’s stressful (and even dangerous) for everyone, and also leaves us feeling sad and guilty that we might not have done our best for that patient.

How many clients don’t revisit due to pet stress?

Pet owners also hate to see their pets afraid, and stressful clinic visits will often prevent clients from bringing their pets to the practice when they need medical attention. Your clients will appreciate your commitment to ensuring their pet’s visits are as easy for them as possible.

That is why it is so important to follow ‘Patient-Friendly’ techniques as a professional and as a practice

Course Summary

Course duration: 4 weeks (12 hours flexible/self-directed study time in total)

Course type: Fully supported interactive online

Tutor: Linda Ryan

Suitable for: Veterinary nurses, veterinary surgeons, students and animal nursing assistants.


Complete your purchase

Simply add the courses you wish to book to your shopping cart, also selecting the start dates of your choice. You will then be guided through the secure checkout to complete your purchase.

Fill out the registration form

Once payment is complete, you will receive an email asking for candidate details. Complete the form and submit. We must receive your registration in order to process your enrolment.

When do I start learning?

When you have successfully submitted your candidate registration, you will receive a confirmation message. You will be contacted prior to the course start date with information on how to join the VLE.

Learning outcomes

By the end of this module, successful candidates will be able to:

  • Understand the reasoning and behavioural implications behind the importance and principles of low stress handling of dogs and cats

  • Understand and apply principles of low stress dog and cat handling, pre-emptive measures and trouble-shooting within the practice

  • Be able to advise clients on helpful techniques to reduce dog and cat stress before, during and after travel to the practice

ONCORE laptop course

Any Questions?

If you have any questions about any of our courses or online learning in general, or would just like a chat about your CPD requirements, please do not hesitate to contact us.

Linda Ryan - ONCORE Tutor

Your Tutor

Linda Ryan

BSc (Hons) Animal Behaviour & Welfare, VTS (Behaviour & Oncology), DipAVN (Medical), KPA-CTP, RVN, CCAB

ABTC registered Clinical Animal Behaviourist, & Animal Training Instructor

See what some of our past candidates have said…

“I really enjoyed the course. It made me think ‘outside the box’ and more from the patients’ point of view. The discussions amongst the group helped each of us think of various solutions to dealing with fearful and anxious animals.”

Andrea Davis

“The content of this course was brilliant; I learnt so much that can be used in practice. It definitely made me think twice about how we can improve patients visits in to practice. The tutor was supportive and engaging throughout. I would recommend this course to anyone interested in making a vet visit less stressful to our patients.”

Naomi Gough

“I enjoyed the discussion-focused learning as it allows for a much more personal interaction and for us to get down to all those very particular questions. Definitely good value for money and useful, and I would recommend! Also on the plus side we end up creating quality material with real-life benefits.”

Andreia Dias

“I have learnt lots from this course and have actually enjoyed the interactive forum, this is the first  time I have ever done this type of cpd.

We will be discussing all the ideas learnt with both the vets and nurses in meetings and will be showing them some of the videos to get everyone on board with both the cat and dog stress reducing techniques. and I am sure this will improve many aspects in minimising stress and anxiety for our patients.”

Kerry Basset