ONCORE ePD Limited Terms & Conditions

By using our website and/or booking our courses, you agree to be bound by ONCORE ePD Limited Terms & Conditions in full, as stated below. If you do not agree to any aspect of the Terms and Conditions, you must not use the website.

1. Site Information

1.1 The site, www.oncoreepd.co.uk, exists to provide information and purchasing choices for our courses, and other information on ONCORE ePD Limited, hereafter referred to as ONCORE.

1.2 ONCORE is providing this site and its contents on an “as is” basis and makes no representations or warranties of any kind with respect to this site, its contents, or the courses supplied.

1.3 ONCORE does not represent or warrant that the information accessible via this site is accurate, complete or current.

2. Copyright

2.1 All material and content of this site, including but not limited to; text, images, graphics, audio, video, data, design and layout; is the property of ONCORE and/or associated parties.

2.2 You must not reproduce, copy, distribute, store or in any way re-use any of this material without the explicit permission of ONCORE.

2.3 Any tutor content (presentations, written material, forum content or other contributing material) is the intellectual property of the course tutor and/or ONCORE, and if it is used in any future work by the candidate then it must be credited to that tutor and/or and referenced correctly. Failure to do so may be seen as an act of plagiarism or failure to comply with the intellectual property rights of the author(s).

3. Contract for the Supply of Products or Services

3.1 On placing an order on the website, you will be sent an automatically generated email. Please be aware that this email does not signify acceptance of your order or order confirmation.

3.2 For online payments, the contract for the supply of products or goods will be deemed to exist between you and ONCORE when funds have been verified to have cleared, and an email is sent by an ONCORE employee to you confirming that your order has been accepted and payment has been successfully made.

3.3 The confirmation email in 3.2 amounts to an acceptance by ONCORE of your offer to buy goods or services and in entering a contract for the supply of services from ONCORE, and this acceptance is effective regardless of whether or not you receive the e-mail.

3.4 If registration is initially completed by submission of an online registration form, email or telephone communication, and an invoice is subsequently issued for payment; then the contract is deemed to exist at the point that registration is confirmed by ONCORE, however if funds are not cleared prior to commencement of the service, then ONCORE reserves the right to cancel the contract.

3.5 ONCORE is free to withdraw from a contract at any time prior to or following acceptance. This also applies in the case of any error or inaccuracy in respect of the goods or services, any description applied to the goods or services, the availability of the goods or services, or the order itself.

3.6 Courses are subject to availability. In the case of changes in service availability, ONCORE will contact you as soon as possible to advise of this change. A refund will be offered if ONCORE is no longer able to offer the service.

3.7 Price, availability and course content is subject to change without notice.

3.8 Whilst every effort has been made to ensure that all representations/ descriptions of material available from ONCORE correspond to the actual material provided, ONCORE is not responsible for any reasonable variation from these descriptions. ONCORE does not represent or warrant that material represented on the website will be available, as this material may be or become unavailable due to a variety of factors.

3.9 Your use of this site and any dispute arising out of such use of the site, or dispute with respect to information or learning provided by ONCORE, shall be governed by and construed in accordance with the laws of England.

3.10 Any disputes relating to these terms and conditions shall be subject to the non-exclusive jurisdiction of the courts of England.

4. Processing of orders

4.1 In order to purchase material on this website and you are required to enter certain personal details and payment information. You must warrant that:

4.1.1 All information you submit is accurate and truthful
4.1.2 You have authority to submit payment information where permission may be required
4.1.3 Where an account is created, you will keep this information accurate and up-to-date
4.1.4 You will restrict access to your computer to prevent unauthorised access to your account
4.1.5 You will not share your account details with any other party

ONCORE takes no responsibility for any losses or damages arising from lack of adherence to 4.1.1 to 4.1.5 above.

4.2 Credit/debit cards are to be debited before services are activated by ONCORE.

4.3 Payment must be in pounds sterling.

4.4 Course fees are currently not subject to VAT.

4.5 You have the right to cancel the contract at any time up to the end of 14 (fourteen) working days after commencement of the contract with ONCORE (as detailed in section 3 above. A working day is any day other than weekends or public holidays.

4.6 In order to exercise your cancellation rights, you must give us written notice by hand, post, or email, with your registered details, and the details of the course booked for which you require a refund.

4.7 Notification should be sent to us by post to:

ONCORE ePD Limited,
Walnut Lodge,
Farm Lane,
South Littleton,
WR11 8TL

Or by email to:

4.8 Following receipt of the above notification, we will refund, to the account from where the payment originated, within 30 days, any sum that was debited for the goods. The liability of ONCORE shall be limited to a refund of any fees paid for the course. ONCORE is not liable for any consequential loss.

4.9 If the course has already commenced during this 14 day period, then no refund will be applicable.

4.10 If you should wish or need to defer your studies to a later intake of the module on which you are enrolled, you must inform ONCORE within 14 (fourteen) working days prior to the start date of the course. If you wish to defer after this point then an administration fee of not exceeding 50% of the original course fees will be payable in order to secure your place on a future run of the course. This is to cover the administrative costs and tutor fees that will have already been incurred. If you have already been enrolled on to the course on the VLE, then you will need to pay a full course fee to re-enrol on a later module.

5. Exclusions and Limitations of Liability

5.1 Nothing in these terms and conditions will:

5.1.1 limit or exclude any liability for death or personal injury resulting from negligence
5.1.2 limit or exclude any liability for fraud or fraudulent misrepresentation
5.1.3 limit any liabilities in any way that is not permitted under applicable law
5.1.4 exclude any liabilities that may not be excluded under applicable law

5.2 ONCORE cannot represent or warrant that the site, or the server where the site is hosted, are free of viruses, bugs or any kind of malicious software, and ONCORE accepts no responsibilities for any form of loss or damage which may result from any such malicious software or errors.

5.3 This site may contain links to other sites. ONCORE assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of use of them. The inclusion of a link to another site on this website does not necessarily imply any endorsement of the sites or of those in control of them.

5.4 ONCORE cannot represent or warrant that the content of email communication, or the server where email is hosted, are free of viruses, bugs or malicious software, and ONCORE accepts no responsibility for any form of loss or damage which may result from any such malicious software or errors.

5.5 We will not be liable to you in respect of any special, indirect or consequential loss or damage arising from use of our site or the information contained within it.

6. Illegal Acts

6.1 It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic fingerprints of every order placed on this website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.

7. Changes in Terms

7.1 ONCORE reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the ONCORE web site.

These terms and conditions were updated on 24/03/2021

Please note that separate terms and conditions apply to the use of our Virtual Learning Environment and study on our courses.

These are available on our Virtual Learning Environment, apply to all candidates enrolled on our courses, and come into effect once log on to the Virtual Learning Environment has been executed.

If you have any questions/comments about these terms and conditions, you can use the form on our ‘contact us’ page, or email us at


This document was created with reference to a template from SEQ Legal (http://www.seqlegal.com)