Performance Appraisals – Supporting Staff Development

Course Overview

A robust appraisal process that provides opportunity for two-way, constructive feedback, insight into opportunity for staff development, and ensures that team members are working towards practice goals; is essential for staff progression and satisfaction, as well as the health of the practice as a business.

Do you feel as though you get the very best out of the appraisal process with your staff? Do they look forward to the opportunity for feedback and development? Do you use appraisals to effectively manage staff performance?

This module will offer you the chance to explore the fundamental principles of running performance appraisals within your team, so that you and your staff can get the very best out of the process.

Course Syllabus

Topics covered on this course include:

  • Experiences and challenges with performance review
  • Review intervals
  • Dealing with staff problems, performance issues and pay review
  • Looking at business and practice goals
  • Setting out and agreeing employee roles and responsibilities
  • Planning your review – environment, appraisal staff, communication with appraisee
  • Key elements of the appraisal interview
  • Communication – questioning, listening, feedback
  • Obtaining and acting upon feedback from your staff
  • Performance measurement
  • Pre-appraisal and feedback forms
  • 360 degree appraisal
  • Appreciative enquiry
  • Goals – how to create, how to measure
  • Forward planning – ensuring clear plans are put in place
Course Resources

Course resources include:

  • Access to our flexible online learning environment for the duration of the course
  • Lecture/s that can be viewed at any time, and as many times as you like
  • Interactive, tutor-guided learning forums
  • Supporting materials, tools and ideas for assisting with and supporting your learning
  • Assessed coursework with constructive feedback from your tutor
  • Practical documents created by you, tailored to the needs of your practice
  • Access to the course materials for a period after the course

Course Summary

Course duration: 3 weeks (hours flexible/self-directed study time in total)

Module type: Fully supported interactive online

Tutor: Jill Macdoanld

Suitable for: Practice managers, senior veterinary nurses, senior receptionists; practice partners and directors and anyone entering or aspiring to a leadership or management role



Complete your purchase

Simply add the courses you wish to book to your shopping cart, also selecting the start dates of your choice. You will then be guided through the secure checkout to complete your purchase.

Fill out the registration form

Once payment is complete, you will receive an email asking for candidate details. Complete the form and submit. We must receive your registration in order to process your enrolment.

When do I start learning?

When you have successfully submitted your candidate registration, you will receive a confirmation message. You will be contacted prior to the course start date with information on how to join the VLE.

Learning outcomes

By the end of this module, successful candidates will be able to:

  • Appreciate the value of performance appraisals in staff and team performance management and development

  • Understand the processes underpinning effective performance appraisals, and the skills and qualities needed to perform these to best effect

  • Implement and run an effective appraisal system for their team

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Any Questions?

If you have any questions about any of our courses or online learning in general, or would just like a chat about your CPD requirements, please do not hesitate to contact us.

Jill developed a Certificate in Advanced Veterinary Practice (CertAVP) at University of Liverpool

Your Tutor

Jill Macdonald DipAVN (surg) RVN FHEA

Co-founder and owner of ONCORE

See what some of our previous candidates have said…

“Excellent module content – A good varied content easy to read and understand. Module tutor excellent. Always responded when personally contacted even at the last minute. Very helpful tutor.”

Lisa Thomas

“Module tutor excellent. Good knowledge and able to help when asked, prompt responses and thorough feedback on completion.”