Performance Appraisals – Supporting Staff Development
A robust appraisal process that provides opportunity for two-way, constructive feedback, insight into opportunity for staff development, and ensures that team members are working towards practice goals; is essential for staff progression and satisfaction, as well as the health of the practice as a business.
Do you feel as though you get the very best out of the appraisal process with your staff? Do they look forward to the opportunity for feedback and development? Do you use appraisals to effectively manage staff performance?
This module will offer you the chance to explore the fundamental principles of running performance appraisals within your team, so that you and your staff can get the very best out of the process.
Topics covered on this course include:
- Experiences and challenges with performance review
- Review intervals
- Dealing with staff problems, performance issues and pay review
- Looking at business and practice goals
- Setting out and agreeing employee roles and responsibilities
- Planning your review – environment, appraisal staff, communication with appraisee
- Key elements of the appraisal interview
- Communication – questioning, listening, feedback
- Obtaining and acting upon feedback from your staff
- Performance measurement
- Pre-appraisal and feedback forms
- 360 degree appraisal
- Appreciative enquiry
- Goals – how to create, how to measure
- Forward planning – ensuring clear plans are put in place
Course resources include:
- Access to our flexible online learning environment for the duration of the course
- Lecture/s that can be viewed at any time, and as many times as you like
- Interactive, tutor-guided learning forums
- Supporting materials, tools and ideas for assisting with and supporting your learning
- Assessed coursework with constructive feedback from your tutor
- Practical documents created by you, tailored to the needs of your practice
- Access to the course materials for a period after the course
Course duration: 3 weeks (8 hours flexible/self-directed study time in total)
Module type: Fully supported interactive online
Tutor: Jill Macdoanld
Suitable for: Practice managers, senior veterinary nurses, senior receptionists; practice partners and directors and anyone entering or aspiring to a leadership or management role
